Shipping
Which Countries Do You Ship to?
We currently ship to：Only the United State(48 states:Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyomin) now. More countries will be listed in our plan. Please refer to the shipping policy to get more details.
How can I track my package?
You can click the link here: https://fulupet.com/apps/track123 or https://www.17track.net to track your order.
Which carrier will deliver my package?
We cooperate with Fedex, USPS, and DHL-ecommerce.
When can I expect to receive my parcel?
All orders are shipped from our warehouse within 1-2 business days of the order being placed. Shipment will arrive between 3-5 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that transportation delay may caused by courier service.
What are your shipping rates?
Currently we offer free shipping on all orders.
Return & Refund
In what situation can I return my items?
We offer a 30-day return policy, for items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address. please contact at [email protected] for more details.
How long can I get my refund?
The refund will be issued to the original account/card you paid earlier and the time depends on the payment way you use.
3 In 1 Dog Training System
Is the 3 in 1 system waterproof?
One remote transmitter can pair with up to 3 forbidden zones, you can set them directly on the remote's screen.
How many forbidden zone devices can one remote transmitter pair with at the same time?
One remote transmitter can pair with up to 3 forbidden zone Mode, you can set them directly on the remote's screen.
The remote control buttons are not working.
Please check if the lock button is activated. Unlock it before using the remote control.
Will the Wireless Fence keep other pets out of my yard?
No.The Wireless Fence is only effective on pets who wear the receiver collar.