We focus on the items get delivered to our customers as quickly as possible. Normally, you will receive your order in 4-7 business days once order is placed.
DELIVERY TIME
Handling time (days)：1-2 business days
Transit time (days)：3-5 business days
Total delivery time: 4-7 business days
① Confirmation
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after verification.
② Processing
We will process your order in 1- 2 business days.
Please note that once your order is on its way, we are unable to change the shipping address.
③ Dispatch Time
Orders placed before 12:00 p.m. GMT-8, will be handled on the same day.
Orders placed after 12:00 p.m. GMT-8, will be handled on the next day.
④ Shipping Area
We provide shipping on the following 48 states in the US. If you do not live in these states but you still want to buy our products, please contact with us at support@fulupet.com, we will try to figure out a solution for you.
We can ship to :Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyomin,District of Columbia
⑤Order Tracking
You can track your order here: https://fulupet.com/apps/track123 or via https://www.17track.net/en.
FREE SHIPPING
We offer free standard shipping on all products on fulupet.com.
We ship by FedEx.
Tax
No extra consumer tax you have to pay.
POSSIBLE DELAYS
In the event of extreme weather or any other force majeure factors that are beyond our control, your order may experience delays. We apologize for any inconvenience caused and assure you that we will make every effort to minimize any disruptions. If such a situation arises, we kindly request your understanding and patience.
CONTACT INFORMATION
email:support@fulupet.com
Address：ROOM 6 11/F CHEUNG HING BUILDING,540-544 NATHAN ROAD
Yau Ma Tei, Kowloon
Hong Kong
