We currently ship to：Only the United State(48 states:Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyomin) now. More countries will be listed in our plan. Please refer to the shipping policy to get more details.

You can click the link here: https://fulupet.com/apps/track123 or www.17track.net to track your order .

All orders are shipped from our warehouse within 1-2 business days of the order being placed. Shipment will arrive between 3-5 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that transportation delay may caused by courier service.

Currently we offer free shipping on all orders.

For items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address. Please refer to Return & Refund Policy for more details.

The refund will be issued to the original account/card you paid earlier and the time depends on the payment way you use.

One remote transmitter can pair with up to 3 forbidden zon Mode, you can set them directly on the remote's screen.

Please check if the lock button is activated. Unlock it before using the remote control.

No.The Wireless Fence is only effective on pets who wear the receiver collar.